Kwik Trip Faces Disruptions at Stores Due to 'Network Incident'
Gas Station Chain Braced With Service Outages
Overt Operator
October 16, 2023
Kwik Trip, the popular convenience store chain with over 800 stores across the U.S., has been grappling with widespread outages and disruptions this past week.
The company has attributed these issues to a "network incident," according to statements made on various social media platforms.
Starting on Monday, October 9, the company experienced technology-related problems that affected its app, reward system, and phone service. As a result, customers were unable to make purchases and redeem rewards, causing frustration among many.
On the evening of Thursday, October 12, and Friday, October 13, Kwik Trip released public statements acknowledging the outages, referring to them as an "incident." However, the company has not responded to inquiries about whether this incident was a ransomware attack.
In a notice posted on Facebook on Thursday evening, Kwik Trip addressed the situation, stating:
"As many of you are aware, we are currently working through a network incident that has disrupted some of our systems. This outage is impacting a few different areas in our company."
The notice went on to mention the issues with the Kwik Rewards program and assured customers that the company was working diligently to resolve the problem.
The disruptions have prompted numerous complaints from customers on social media platforms, particularly Facebook. In response, Kwik Trip reiterated its commitment to resolving the issue and ensuring that customers would receive their perks once the system was back up and running.
Meanwhile, employees of the company took to Reddit to report internal problems, including inaccuracies in inventory management and other issues related to the disruptions.
As Kwik Trip worked to resolve the issue, cybersecurity analysts warned about the fall out from exposed consumer data, warning that rewards and store data were likely impacted.